PRIVACY
Soli privacy policy.
Effective October 5, 2026
This Privacy Policy explains how Beyond Athletics Inc., doing business as Soli ("Soli," "we," "us," or "our"), collects, uses, shares, and protects personal information when you use the Soli mobile application, website, booking pages, and related services (collectively, the "Services"). We are based in New York City, New York, United States.
1. Information we collect
We collect information you provide directly, including your name, email address, password, profile details, account role, business name, service area, services, prices, availability, booking policies, special requests, messages, reviews, support requests, and notification preferences.
Professionals may choose to provide portfolio photos or videos, workspace media, and business information. Content a professional marks as public may appear on their Soli profile and booking page. Phone numbers and email addresses used for account verification are not displayed on public profiles; clients use Soli's booking and messaging tools instead. Clients may provide booking details, appointment notes, messages, saved professionals, and reviews.
We also receive information generated through use of the Services, such as account identifiers, booking and payment status, transaction identifiers, feature interactions, device and app diagnostics, IP address, and security or fraud-prevention logs. If you use location assistance, we may process approximate location or service-area information to help show nearby professionals; Soli does not retain precise coordinates for discovery.
Our website counts page visits and app-download clicks, along with the campaign tags in the link you followed. It does not use cookies or advertising identifiers for this.
2. Payments
Payments and professional payouts are processed by Stripe. Stripe receives and processes payment-card, bank-account, identity-verification, and payout information under its own privacy policy and terms. Soli does not store full payment-card or bank-account numbers. We may retain transaction identifiers, amounts, payment status, refunds, disputes, payout status, policy snapshots, and related records needed to operate bookings, prevent fraud, resolve disputes, and comply with legal obligations.
3. Device permissions and notifications
Soli asks for device permissions only when a feature needs them. Photo library or camera access lets you choose profile, workspace, portfolio, or service media. Microphone access, if enabled, is used only for a feature that records audio you choose to provide. Calendar access, if you choose to connect a calendar, is used to create or manage Soli appointment events and to help avoid scheduling conflicts. You can change permissions at any time in your device settings.
With your permission, we use device push tokens to send transactional notifications such as booking requests, confirmations, changes, messages, payment updates, review prompts, and account or safety notices. You can manage notification preferences in Soli or in device settings.
If you opt in to text message reminders, we store your mobile number, the consent wording you agreed to, and when and where you agreed (website or app). We use your number only to send reminders about your own appointments. Professionals do not see it. Your number is shared with our texting provider, Twilio, only to deliver these messages. We do not sell, rent, or share your mobile number or text-message consent with third parties or affiliates for marketing or promotional purposes. Reply STOP to any text or turn reminders off in Soli to stop; deleting your account deletes your number.
4. How we use information
We use personal information to provide and improve the Services; create and secure accounts; display public professional profiles; facilitate bookings, messages, reviews, and calendar tools; process payments and payouts; provide customer support; send requested operational notifications; enforce our terms and policies; protect users and prevent fraud; and meet legal obligations.
We may use de-identified or aggregated information to understand how Soli performs and to improve features. We do not use sensitive personal information to infer characteristics about you.
5. How we share information
We share information with the client and professional involved in a booking, including the information reasonably needed to provide and manage that appointment. Public professional profile information and content are visible to the public as configured by the professional.
We use carefully selected service providers to operate Soli, including Supabase for authentication, database, and storage; Stripe for payments and payouts; Cloudflare for website hosting and security; Resend for account and booking emails; Twilio for appointment reminder texts you opt in to; Apple for Sign in with Apple, subscriptions, and push notifications; Google for Google sign-in where offered; Sentry for app crash and error diagnostics (device model, operating system and app version, and error details, with personal information removed, never used for advertising or tracking); and providers that support notifications, security, and app operations. These providers may process information only on our instructions or as otherwise permitted by their agreements with us. We may also disclose information when required by law, to protect rights or safety, to investigate fraud or abuse, or as part of a corporate transaction.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
6. Retention
We retain information for as long as needed to provide the Services and for legitimate business purposes, including security, fraud prevention, dispute resolution, and legal compliance.
When you delete your account, we delete your login, profile, public booking page, photos and videos, services, messages and chat photos, appointment notes and consultation answers, saved professionals, notification devices, and loyalty points. The text of reviews you wrote is removed; the star rating may remain without your name. Records of completed bookings, payments, refunds, tips, and disputes are kept for up to 7 years for tax, accounting, dispute, and fraud-prevention purposes. In those records your name is replaced with "Deleted Soli member." Stripe keeps its own payment and payout records under its privacy policy.
Account deletion is paused while an appointment or payment is still in progress, such as an upcoming appointment, a card hold or checkout, a pending refund, or an open dispute, so the other person's booking and money are not left unresolved.
7. Your choices and privacy requests
You can update your profile, public information, notification settings, saved professionals, and many account settings in Soli. You can request access to, correction of, or deletion of personal information by emailing us. We may need to verify your identity before completing a request, and certain information may be retained as described above.
To request account deletion, use the account-deletion option in Soli Settings. To report a safety or privacy concern, use Soli's in-app report and block controls or contact us directly.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and notify us promptly if you believe your account has been accessed without authorization.
9. Children
Soli is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to address the request.
10. International users
Soli is operated from the United States. If you use the Services from outside the United States, your information may be processed in the United States and other countries where our service providers operate.
11. Changes to this policy
We may update this Privacy Policy as Soli changes or legal requirements evolve. If we make material changes, we will update the effective date and provide additional notice when required by law.
12. Contact us
For privacy questions or requests, contact Beyond Athletics Inc. at support@getsoli.net with the subject line “Soli Privacy Request.”
Beyond Athletics Inc. · New York City, NY, United States