TERMS

Soli terms of use.

Last updated October 6, 2026

These terms are an agreement between you and Beyond Athletics Inc., doing business as Soli ("Soli"), for use of the Soli app, website, booking pages, and related services.

Apple App Store license

If you download or use Soli through Apple's App Store, the Apple Licensed Application End User License Agreement applies to your license to use the iOS app. These Soli terms apply in addition to that agreement for Soli's booking marketplace, accounts, payments, content, and services.

Using Soli

Soli helps independent beauty professionals and clients publish services, request appointments, communicate, and manage booking-related payments. Professionals are independent providers responsible for their services, licenses where required, availability, pricing, conduct, and published policies. Booking from the Soli app or a professional's Soli booking page requires a free Soli account.

Bookings and confirmation

Before you confirm, Soli shows the service total, the amount due now, any remaining balance, and the professional's cancellation terms. A request is not accepted until its status in Soli shows it is confirmed. When online payment is required, your requested time is held for up to 30 minutes while you complete checkout.

Deposits and card holds

When a professional accepts bookings automatically, any required deposit or full payment is charged at checkout. When a professional reviews requests first, checkout places a temporary authorization (a card hold) instead of a charge. The hold is collected only if the professional accepts before the approval deadline: 24 hours after the request, or the appointment start if sooner. If the request is declined or expires, the hold is released. Your bank may take several business days to remove a released hold. A hold is not a payment, and releasing it is not a refund.

A deposit is part of the service total, not an extra fee. Any remaining balance is paid as shown in the appointment. Cancelling does not charge an unpaid balance.

Cancellations and refunds

Refund eligibility follows the cancellation terms shown and saved when you booked, not a professional's later policy. If a professional cancels, payments collected through Soli are refunded in full. If a professional has not provided the appointment address within 24 hours of a confirmed visit, the client may cancel without penalty and payments collected through Soli are refunded. Refunds are processed by Stripe to the original payment method. A refund is complete only when Stripe confirms it, and your bank may take additional time to post it.

Late-cancellation and no-show percentages a professional displays are policy terms shown before booking. They are available to professionals on Soli Basic or Premium (and to professionals who used them before October 6, 2026); the terms shown and saved at booking are the ones that apply. When a client pays a deposit online by card and the professional's terms include one of these fees, the card is saved at checkout with the client's consent, and the maximum fee is shown there. If the client cancels inside the professional's cancellation window, or the professional marks the appointment as a no-show, the professional may choose to charge the agreed fee to that card, up to the amount shown at checkout less anything already paid. These fees are never charged automatically, and each is charged at most once per appointment.

When a payment collected through Soli is refunded, Soli's service fee on that payment is not returned; the professional bears the card-processing cost of a refunded payment.

Disputes

If a client disputes a payment with their bank or card issuer, Soli holds back the disputed amount plus the payment processor's $15 dispute fee from the professional's payouts, up to what the professional received for that payment. If the bank decides in the professional's favor, we return what we held back except the $15 dispute fee, which the processor doesn't refund. If the bank decides for the client, the held-back amount isn't returned. Stripe and the card issuer decide who wins a dispute, not Soli.

Payments, fees, and payouts

Stripe processes payments and professional payouts under Stripe's terms. Soli charges professionals one fee on online booking payments that includes card processing: 3.9% + 35¢ on the Free plan, 3.4% + 35¢ on Basic, and 3.1% + 35¢ on Premium. When a professional is on the Free plan, the client pays Soli a $0.99 booking fee once per booking, on its first online payment (a deposit, card hold or online balance); it is not refunded if the client cancels a confirmed booking (a request the client withdraws before the professional accepts is never charged), and there is no booking fee on tips, gift cards or in-person payments. Tips carry no Soli fee; only Stripe's card processing on the tip (2.9% + 35¢ when a tip is paid on its own) is deducted before it reaches the professional. Cash App Pay is also available at checkout. Refunds to Cash App Pay can take up to 10 business days and occasionally fail; if that happens, Soli support will help resolve it. Payout timing depends on Stripe's settlement schedule and account verification. Soli does not guarantee that a payment will be accepted, that a professional will complete a service, or that a payout will be immediately available.

Gift cards

Professionals can choose to sell Soli gift cards from their profile. A gift card is bought for one specific professional, for $25 to $500, and can only be used with that professional. Gift cards never expire and can be used in part, with the remaining value kept on the card. The professional is paid when the gift card is purchased, less the usual Soli fee. If a gift card purchase is refunded, the card is voided and can no longer be used.

Subscriptions for professionals

Soli Basic and Premium are auto-renewing subscriptions purchased through Apple, monthly or yearly, at the price shown in the app before purchase. Payment is charged to your Apple ID. Subscriptions renew unless cancelled at least 24 hours before the end of the current period. You can manage or cancel a subscription in your iPhone Settings under your Apple ID → Subscriptions. Deleting the app or your Soli account does not cancel an Apple subscription.

Content and conduct

Users must not post illegal, fraudulent, hateful, harassing, sexually exploitative, violent, privacy-invasive, or intellectual-property-infringing content. Soli may restrict accounts or hide content while reviewing a safety report. See the Community Guidelines.

Text message reminders

Clients can choose to get appointment reminder texts from Soli by checking the box when they book and entering a US mobile number. Consent is optional and is not a condition of booking. Soli sends automated, transactional texts about your own appointments only, about 2 per booking (the day before and about 2 hours before). Soli does not send marketing texts. Message and data rates may apply, and message frequency varies with your bookings.

Reply STOP to any Soli text to stop receiving texts, or turn reminders off in Soli. Reply HELP for help, or email support@getsoli.net. Carriers are not liable for delayed or undelivered messages. See the Privacy Policy for how your number is handled.

Account safety

Keep account credentials secure and provide accurate information. Use in-app report and block controls or contact support if another user behaves unsafely. Blocking does not automatically cancel an existing appointment or change its financial terms.

Deleting your account

You can delete your account in Soli Settings. Deletion is paused while money or an appointment is still in progress, such as an upcoming appointment, a card hold or checkout, a pending refund, or an open payment dispute; Soli tells you what to finish first. When you delete your account, your profile, booking page, photos, messages, and other personal content are removed. Records of completed bookings and payments are kept for up to 7 years for tax, dispute, and fraud-prevention purposes, shown as "Deleted Soli member" instead of your name. Star ratings you left may remain without their text. Professionals with a remaining Stripe balance still receive their payout; closing the Stripe account is completed with support after the final payout. See the Privacy Policy for details.

Support

Questions about Soli can be sent to support@getsoli.net.