SUPPORT

We’re here to help.

For account access, booking, payment, privacy, or safety help, email support@getsoli.net.

Include the useful details

Tell us whether you are a client or professional, what screen you were using, and the approximate time the issue happened. Do not email passwords, full card numbers, bank information, or identity documents.

Safety reports

Use the report control beside the relevant profile, message, review, photo, or video whenever possible. If you cannot access the app, email support with the subject “Safety report.” For immediate danger, contact local emergency services.

Account deletion

Open Profile → Settings → Delete account. If you cannot sign in, contact support from the email associated with the account.

Payment questions

Include the appointment date and amount, but never include complete card or bank details. Payment availability and refunds can depend on the professional's policy and the payment provider's final status.